Privacy Policy

Introduction

Freeze Point values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our website, products, and services. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect and process the following personal information to provide you with a seamless shopping experience:

  • Name: For order identification and delivery purposes.
  • Email Address: For order confirmations, notifications, and marketing communications (if you opt-in).
  • Phone Number: To contact you regarding your order or for customer service purposes.
  • Shipping Address: To fulfill your order and ensure correct delivery.

We may also collect non-personal information such as browser type, IP address, and referring website, to enhance user experience and website functionality.

How We Use Your Data

Your personal information is used to:

  • Process and fulfill orders: We use your information to manage your orders, handle payments, and ensure accurate shipping.
  • Communicate with you: We send updates about your orders and provide customer support when needed.
  • Marketing purposes: With your consent, we may send you promotional materials, special offers, and product updates. You can opt-out at any time.
  • Improve our services: We use data to analyze and enhance our website, improving usability and performance.

Third-Party Services

To process payments and manage certain operations, we work with trusted third-party providers:

  • Payment Processors: We partner with Bank Alfalah and Abhipay to securely handle payment transactions. Your financial information is never stored on our servers; it is managed by these providers in compliance with industry security standards.
  • Logistics and Shipping Providers: We share your address and contact details with shipping companies to ensure timely deliveries.

These third-party services are responsible for their own privacy practices, and we encourage you to review their privacy policies for more information.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, personal data related to transactions will be retained for 3 years after your last purchase or interaction with Freeze Point. Marketing data may be retained until you opt-out or request deletion.

Security of Your Data

We prioritize the security of your data and have implemented robust measures to protect it:

  • Encryption: All sensitive data, including payment information, is encrypted during transmission and storage.
  • Secure Servers: We use firewalls, access controls, and regular security assessments to safeguard your data.
  • Authorized Access: Only authorized personnel have access to your personal data, and they are bound by confidentiality obligations.

Despite these precautions, no system can guarantee complete security. We take all necessary steps to protect your data but cannot be responsible for breaches beyond our control.

Your Rights

As a customer, you have specific rights regarding your personal data:

  • Access: You have the right to request details of the personal data we hold about you.
  • Correction: You can request that any inaccurate or outdated information be corrected or updated.
  • Deletion: You may request the deletion of your personal data from our systems, except where we are required to retain it by law or for legitimate business purposes.
  • Marketing Preferences: You can opt-out of marketing communications at any time by following the unsubscribe link in the emails or contacting us directly.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may disclose your data:

  • To comply with legal obligations or in response to lawful requests by public authorities.
  • To enforce our policies or protect the rights, safety, or property of Freeze Point, our customers, or others.
  • As part of a business transaction, such as a merger or acquisition, where personal data may be transferred to new ownership.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can control the use of cookies through your browser settings, though disabling cookies may affect the functionality of our website.

Changes to This Policy

Freeze Point reserves the right to amend this Privacy Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically. Your continued use of our services after any changes implies acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at Info@freezepoint.pk.