Return & Refund Policy
At Freeze Point, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund within 10 days of receiving your order. Please review the following terms and conditions to ensure a smooth return process.
Conditions for Returns
We accept returns under the following conditions:
- The product must be in original condition, unused, and with all packaging, manuals, and accessories included.
- Electronics and air conditioners must not show signs of installation or use.
- Any product that has been damaged due to misuse, neglect, or improper handling will not be eligible for return.
- Products must be returned in their original packaging to avoid any damage during shipping.
Return Shipping Costs
- Customer Responsibility: In most cases, customers are responsible for covering the shipping cost when returning an item.
- Company-Covered Shipping: In special circumstances, such as promotions or discounts, Freeze Point may cover the shipping costs for returns. If applicable, this will be communicated to the customer at the time of the return request.
Non-Returnable Items
Certain items are final sale and cannot be returned. These include:
- Products that have been customized or altered.
- Products sold under a clearance or final sale category.
- Opened software or downloadable products.
Refund Options
Once we receive your returned item and inspect its condition, you may choose from the following refund options:
- Full Refund: Issued via the original payment method (bank transfer, credit/debit card).
- Store Credit: You can opt for store credit for future purchases.
- Product Exchange: If applicable, you may exchange the returned item for a different product, subject to availability.
Refund processing typically takes 7-10 business days from the time we receive and inspect the returned item.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at [email/contact info]. We will arrange for a replacement or full refund, and in such cases, Freeze Point will cover all shipping costs.
How to Initiate a Return
To initiate a return, please contact our customer service team at [email/contact info] within 7 days of delivery. Provide your order number, the reason for return, and any photos of the product if applicable. Our team will guide you through the process and provide shipping instructions.
Changes to This Policy
Freeze Point reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be reflected on this page, and we encourage you to review it regularly.
Contact Information
If you have any questions or need assistance with a return or refund, please reach out to us at returns@freezepoint.pk. We are here to help!